We have an exciting opportunity for a Customer Support Specialist to work with a collaborative team based in New York, USA. You will be part of a supportive team that values pragmatic decisions, honest feedback, and continuous improvement. This role supports remote work, with occasional in-person collaboration when required.
The successful candidate for this Customer Support Specialist position in New York, USA will have a track record of shipping quality work, communicating clearly, and collaborating well with technical and non-technical teammates. You will be given the context and autonomy to make good decisions, plus mentorship from senior members of the team when helpful. We invest in tooling, documentation, and rituals that make it easier to focus on the work that matters.
Ideal candidates are curious, communicative, and thrive when trusted to own outcomes.
Active
Remote
Customer Support Specialist - New York, USA
Confidential Company
Job Description
Requirements
- 3-5 years of professional experience as a Customer Support Specialist or in a directly related role
- Strong hands-on proficiency with Customer Service, Zendesk, Intercom
- Working knowledge of Communication, Problem Solving, CRM
- Excellent written and verbal communication skills in English
- Ability to manage priorities independently and deliver on committed timelines
- Bachelor's degree in a relevant field, or equivalent professional experience
Responsibilities
- Deliver high-quality work as a Customer Support Specialist, from initial scoping through production release
- Collaborate with product, design, and cross-functional partners to define requirements
- Apply best practices in Customer Service, Zendesk, Intercom to build reliable, maintainable solutions
- Participate in reviews, provide constructive feedback, and continuously improve team standards
- Document decisions, patterns, and processes so they scale beyond a single contributor
- Monitor outcomes, learn from incidents, and drive iterative improvements
Required Skills
Customer Service
Zendesk
Intercom
Communication
Problem Solving
CRM
Benefits
Health Insurance
Paid Time Off
Professional Development Budget
401(k) Matching
Dental & Vision