Join our team as a Customer Service Representative to help us deliver measurable impact across Los Angeles, USA. The role is highly visible, giving you the chance to influence technical direction, mentor peers, and directly impact outcomes. This role supports remote work, with occasional in-person collaboration when required.
The successful candidate for this Customer Service Representative position in Los Angeles, USA will have a track record of shipping quality work, communicating clearly, and collaborating well with technical and non-technical teammates. You will be given the context and autonomy to make good decisions, plus mentorship from senior members of the team when helpful. We invest in tooling, documentation, and rituals that make it easier to focus on the work that matters.
If you enjoy solving meaningful problems and working with skilled peers, we would love to hear from you.
Active
Featured
Remote
Customer Service Representative - Los Angeles, USA
Confidential Company
Job Description
Requirements
- 3-5 years of professional experience as a Customer Service Representative or in a directly related role
- Strong hands-on proficiency with Customer Service, Zendesk, Communication
- Working knowledge of Problem Solving, CRM, Multitasking
- Excellent written and verbal communication skills in English
- Ability to manage priorities independently and deliver on committed timelines
- Bachelor's degree in a relevant field, or equivalent professional experience
Responsibilities
- Deliver high-quality work as a Customer Service Representative, from initial scoping through production release
- Collaborate with product, design, and cross-functional partners to define requirements
- Apply best practices in Customer Service, Zendesk, Communication to build reliable, maintainable solutions
- Participate in reviews, provide constructive feedback, and continuously improve team standards
- Document decisions, patterns, and processes so they scale beyond a single contributor
- Monitor outcomes, learn from incidents, and drive iterative improvements
Required Skills
Customer Service
Zendesk
Communication
Problem Solving
CRM
Multitasking
Benefits
Health Insurance
Paid Time Off
Professional Development Budget
401(k) Matching
Dental & Vision