Our team is growing and we are hiring a Customer Success Manager to contribute to our roadmap in San Francisco, USA. You will collaborate with cross-functional stakeholders, own end-to-end deliverables, and help shape processes as we scale. This role supports remote work, with occasional in-person collaboration when required.
The successful candidate for this Customer Success Manager position in San Francisco, USA will have a track record of shipping quality work, communicating clearly, and collaborating well with technical and non-technical teammates. You will be given the context and autonomy to make good decisions, plus mentorship from senior members of the team when helpful. We invest in tooling, documentation, and rituals that make it easier to focus on the work that matters.
We offer a supportive environment where you can grow, take initiative, and see the impact of your work quickly.
Job Description
Requirements
- 7+ years of professional experience as a Customer Success Manager or in a directly related role
- Strong hands-on proficiency with Customer Success, SaaS, CRM
- Working knowledge of Salesforce, Onboarding, Analytics
- Excellent written and verbal communication skills in English
- Ability to manage priorities independently and deliver on committed timelines
- Bachelor's degree in a relevant field, or equivalent professional experience
- Experience mentoring peers, running technical reviews, and shaping team practices
Responsibilities
- Deliver high-quality work as a Customer Success Manager, from initial scoping through production release
- Collaborate with product, design, and cross-functional partners to define requirements
- Apply best practices in Customer Success, SaaS, CRM to build reliable, maintainable solutions
- Participate in reviews, provide constructive feedback, and continuously improve team standards
- Document decisions, patterns, and processes so they scale beyond a single contributor
- Monitor outcomes, learn from incidents, and drive iterative improvements
Required Skills
Customer Success
SaaS
CRM
Salesforce
Onboarding
Analytics
Benefits
Health Insurance
Paid Time Off
Professional Development Budget
401(k) Matching
Dental & Vision