We are actively seeking an experienced Technical Support Representative to strengthen our operations in London, England. You will work with a modern stack, ship features iteratively, and partner with product, design, and operations teams. This role supports remote work, with occasional in-person collaboration when required.
The successful candidate for this Technical Support Representative position in London, England will have a track record of shipping quality work, communicating clearly, and collaborating well with technical and non-technical teammates. You will be given the context and autonomy to make good decisions, plus mentorship from senior members of the team when helpful. We invest in tooling, documentation, and rituals that make it easier to focus on the work that matters.
You will find a healthy culture that rewards ownership, transparency, and craftsmanship.
Job Description
Requirements
- 3-5 years of professional experience as a Technical Support Representative or in a directly related role
- Strong hands-on proficiency with Technical Support, Zendesk, Troubleshooting
- Working knowledge of SaaS, Communication, Ticketing
- Excellent written and verbal communication skills in English
- Ability to manage priorities independently and deliver on committed timelines
- Bachelor's degree in a relevant field, or equivalent professional experience
Responsibilities
- Deliver high-quality work as a Technical Support Representative, from initial scoping through production release
- Collaborate with product, design, and cross-functional partners to define requirements
- Apply best practices in Technical Support, Zendesk, Troubleshooting to build reliable, maintainable solutions
- Participate in reviews, provide constructive feedback, and continuously improve team standards
- Document decisions, patterns, and processes so they scale beyond a single contributor
- Monitor outcomes, learn from incidents, and drive iterative improvements
Required Skills
Technical Support
Zendesk
Troubleshooting
SaaS
Communication
Ticketing
Benefits
Health Insurance
Paid Time Off
Professional Development Budget
Pension Contribution
25 Days Holiday