Our organization is expanding and looking for a talented Call Center Agent to join us in Manchester, England. This position balances hands-on execution with strategic input, letting you own initiatives from discovery through delivery. This role supports remote work, with occasional in-person collaboration when required.
The successful candidate for this Call Center Agent position in Manchester, England will have a track record of shipping quality work, communicating clearly, and collaborating well with technical and non-technical teammates. You will be given the context and autonomy to make good decisions, plus mentorship from senior members of the team when helpful. We invest in tooling, documentation, and rituals that make it easier to focus on the work that matters.
Our team values focus, kindness, and shipping quality work — we hope you will bring the same.
Active
Remote
Call Center Agent - Manchester, England
Confidential Company
Job Description
Requirements
- 3-5 years of professional experience as a Call Center Agent or in a directly related role
- Strong hands-on proficiency with Call Center, CRM, Communication
- Working knowledge of Multitasking, Customer Service, Ticketing
- Excellent written and verbal communication skills in English
- Ability to manage priorities independently and deliver on committed timelines
- Bachelor's degree in a relevant field, or equivalent professional experience
Responsibilities
- Deliver high-quality work as a Call Center Agent, from initial scoping through production release
- Collaborate with product, design, and cross-functional partners to define requirements
- Apply best practices in Call Center, CRM, Communication to build reliable, maintainable solutions
- Participate in reviews, provide constructive feedback, and continuously improve team standards
- Document decisions, patterns, and processes so they scale beyond a single contributor
- Monitor outcomes, learn from incidents, and drive iterative improvements
Required Skills
Call Center
CRM
Communication
Multitasking
Customer Service
Ticketing
Benefits
Health Insurance
Paid Time Off
Professional Development Budget
Pension Contribution
25 Days Holiday