Active
Call Center Agent - Dubai, UAE
Confidential Company
Job Description
A Call Center Agent is responsible for handling inbound and outbound customer calls, resolving inquiries, providing product or service information, and ensuring customer satisfaction. The role requires strong communication skills, problem-solving abilities, and professionalism.
Requirements
High school diploma or equivalent
Excellent verbal and written communication skills
Strong customer service orientation
Ability to multitask and work under pressure
Basic computer and data entry skills
Problem-solving and conflict-resolution abilities
Previous call center or customer service experience is an advantage
Excellent verbal and written communication skills
Strong customer service orientation
Ability to multitask and work under pressure
Basic computer and data entry skills
Problem-solving and conflict-resolution abilities
Previous call center or customer service experience is an advantage
Responsibilities
Answer incoming customer calls professionally and efficiently
Make outbound calls for follow-ups, surveys, or sales support
Resolve customer complaints and provide appropriate solutions
Maintain accurate records of customer interactions
Provide information about products, services, policies, and procedures
Escalate complex issues to supervisors when necessary
Meet daily performance targets and quality standards
Handle customer orders, billing inquiries, and account updates
Follow company communication guidelines and compliance procedures
Make outbound calls for follow-ups, surveys, or sales support
Resolve customer complaints and provide appropriate solutions
Maintain accurate records of customer interactions
Provide information about products, services, policies, and procedures
Escalate complex issues to supervisors when necessary
Meet daily performance targets and quality standards
Handle customer orders, billing inquiries, and account updates
Follow company communication guidelines and compliance procedures