MO
mohamed gaber
Professional Candidate
Call Center
Expert Level
0 completed
< 1 hour
98%
About Me
Results-driven Call Center Operations Supervisor with 3+ years of progressive experience in customer service, quality assurance, team leadership, and operational excellence. Proven track record in designing and delivering training programs, achieving 95% customer satisfaction rate, and improving call resolution speed by 70%. Highly skilled in KPI monitoring, performance management, workforce scheduling, process optimization, and fostering high-performing teams. Committed to building positive work environments and delivering exceptional customer experiences.
Skills & Expertise
Quality Assurance
Intermediate
Leadership
Intermediate
Problem Solving
Intermediate
Time Management
Intermediate
Customer Service
Intermediate
Customer Success
Intermediate
Customer Support
Intermediate
Performance Management
Intermediate
Team Management
Intermediate