Job Description
A Waiter/Waitress is a professional who works in restaurants, bars, hotels and other food-serving and drinking establishments. They ensure guests have an excellent dining experience by providing stellar customer service. They greet guests, take meal orders and ensure smooth communication between the dining area and kitchen.
Requirements
• Proven work experience as a Waiter or Waitress
• Experience using cash registers and POS systems (such as Revel POS or Toast POS)
• Basic mathematics and cash-handling skills
• Attentive, patient, and customer-focused attitude
• Excellent grooming and presentation skills
• Strong organizational and multitasking abilities
• Ability to work efficiently in a fast-paced environment
• Active listening and effective communication skills
• Team-oriented with a positive attitude
• Flexible to work various shifts, including weekends and holidays
• High school diploma or equivalent
• Food safety or hygiene training/certification is an advantage
• Ability to provide excellent customer service and ensure guest satisfaction
• Knowledge of food and beverage service standards is preferred
• Ability to stand and walk for extended periods during shifts
• Professional and courteous manner when interacting with guests and colleagues
• Experience using cash registers and POS systems (such as Revel POS or Toast POS)
• Basic mathematics and cash-handling skills
• Attentive, patient, and customer-focused attitude
• Excellent grooming and presentation skills
• Strong organizational and multitasking abilities
• Ability to work efficiently in a fast-paced environment
• Active listening and effective communication skills
• Team-oriented with a positive attitude
• Flexible to work various shifts, including weekends and holidays
• High school diploma or equivalent
• Food safety or hygiene training/certification is an advantage
• Ability to provide excellent customer service and ensure guest satisfaction
• Knowledge of food and beverage service standards is preferred
• Ability to stand and walk for extended periods during shifts
• Professional and courteous manner when interacting with guests and colleagues
Responsibilities
• Welcome and seat customers
• Present menus and answer questions about food, ingredients, and allergens
• Set up tables with linens, cutlery, and glassware
• Inform guests about daily specials
• Recommend menu items and upsell when appropriate
• Take accurate food and beverage orders using POS systems
• Verify customer age for alcohol service when required
• Communicate orders clearly to kitchen staff
• Serve food and drinks promptly and professionally
• Ensure food presentation and table cleanliness standards are met
• Maintain a clean and organized dining area
• Process bills and collect payments
• Clear and transport used dishes to the kitchen
• Attend staff briefings on menu updates and reservations
• Follow health, safety, and hygiene regulations
• Deliver excellent customer service and ensure guest satisfaction
• Present menus and answer questions about food, ingredients, and allergens
• Set up tables with linens, cutlery, and glassware
• Inform guests about daily specials
• Recommend menu items and upsell when appropriate
• Take accurate food and beverage orders using POS systems
• Verify customer age for alcohol service when required
• Communicate orders clearly to kitchen staff
• Serve food and drinks promptly and professionally
• Ensure food presentation and table cleanliness standards are met
• Maintain a clean and organized dining area
• Process bills and collect payments
• Clear and transport used dishes to the kitchen
• Attend staff briefings on menu updates and reservations
• Follow health, safety, and hygiene regulations
• Deliver excellent customer service and ensure guest satisfaction