<p>We are looking for a skilled Technical Support Representative to help drive our technology initiatives forward in Jeddah, Saudi Arabia. In this position, you'll leverage your expertise in Technical Support, Troubleshooting, CRM, Product Knowledge to build robust, scalable solutions that power our core business operations.</p>
<p>Your day-to-day responsibilities will include developing new features, maintaining existing systems, and troubleshooting issues as they arise. You'll write clean, maintainable code, conduct thorough testing, and participate in code reviews to ensure high-quality deliverables. Additionally, you'll document your work and share knowledge with team members.</p>
<p>Join a team that values work-life balance and invests in employee development. We offer flexible working arrangements, continuous learning opportunities, and a culture that celebrates achievements. Our collaborative environment fosters creativity and empowers individuals to take ownership of their work.</p>
Active
Remote
Technical Support Representative - Jeddah, Saudi Arabia
Confidential Company
Job Description
Requirements
- Proven track record of delivering successful projects
- Demonstrated experience working in professional environments
- 4+ years of hands-on experience with relevant technologies
- Proven ability to leverage Technical Support effectively in projects
- Strong proficiency in Troubleshooting with hands-on project experience
- Expert knowledge of CRM and related best practices
- Demonstrated experience working with Product Knowledge in production environments
- Deep understanding of Communication and its practical applications
- Proven ability to work collaboratively in cross-functional team environments
- Self-motivated with strong organizational and time management skills
Responsibilities
- Develop responsive web applications that work across devices and browsers
- Implement state management solutions for complex front-end applications
- Write comprehensive automated tests including unit, integration, and E2E tests
- Participate in sprint planning and provide accurate effort estimates
- Collaborate with stakeholders to clarify requirements and acceptance criteria
- Ensure accessibility standards are met across all applications
- Review pull requests and maintain high code quality standards
- Contribute to team knowledge base and documentation efforts
Required Skills
Technical Support
Troubleshooting
CRM
Product Knowledge
Communication
Remote Support
Documentation
Networking
Benefits
Health Insurance
Annual Flight Tickets
End of Service Benefits
Visa and Immigration Support