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Junior Help Desk Technician
NextGen Solutions KSA
Job Description
Join our IT support team as a Junior Help Desk Technician. You will assist employees with day-to-day technical issues, set up hardware and software, and ensure smooth IT operations. Ideal for recent graduates looking to build an IT career.
Requirements
• 0-1 year of IT support experience or relevant certification
• Basic knowledge of Windows, macOS, and Office 365
• Familiarity with ticketing systems (Zendesk, ServiceNow)
• Good communication skills in English (Arabic is a plus)
• Customer-oriented mindset
• Basic knowledge of Windows, macOS, and Office 365
• Familiarity with ticketing systems (Zendesk, ServiceNow)
• Good communication skills in English (Arabic is a plus)
• Customer-oriented mindset
Responsibilities
• Respond to IT support tickets within SLA
• Troubleshoot hardware, software, and connectivity issues
• Set up workstations and peripherals for new hires
• Escalate unresolved issues to senior engineers
• Maintain IT asset inventory records
• Troubleshoot hardware, software, and connectivity issues
• Set up workstations and peripherals for new hires
• Escalate unresolved issues to senior engineers
• Maintain IT asset inventory records
Required Skills
Windows
macOS
Office 365
Troubleshooting
Customer Service
Benefits
Health Insurance
Annual Leave
Training Opportunities