Active
IT Support Specialist - New York, USA
Confidential Company
Job Description
Provide technical support to our team and clients as an IT Support Specialist. Troubleshooting skills and customer service are essential for this role.
Requirements
• 2+ years of IT support experience
• Strong troubleshooting and problem-solving skills
• Knowledge of Windows, macOS, and Linux
• Experience with Active Directory and networking
• Customer service orientation
• Understanding of hardware and software issues
• Patience and excellent communication skills
• IT certifications (A+, Network+) preferred
• Strong troubleshooting and problem-solving skills
• Knowledge of Windows, macOS, and Linux
• Experience with Active Directory and networking
• Customer service orientation
• Understanding of hardware and software issues
• Patience and excellent communication skills
• IT certifications (A+, Network+) preferred
Responsibilities
• Provide technical support via phone, email, and in-person
• Troubleshoot hardware and software issues
• Install and configure software applications
• Maintain IT equipment and systems
• Create and manage user accounts
• Document support tickets and resolutions
• Train users on software and systems
• Escalate complex issues when needed
• Troubleshoot hardware and software issues
• Install and configure software applications
• Maintain IT equipment and systems
• Create and manage user accounts
• Document support tickets and resolutions
• Train users on software and systems
• Escalate complex issues when needed
Required Skills
Web Development
Benefits
Health Insurance
Certification Training
Tech Equipment
Career Growth