MO
mohamed gaber
مرشح محترف
Call Center
Expert مستوى
0 مكتمل
< 1 hour
98%
عني
Results-driven Call Center Operations Supervisor with 3+ years of progressive experience in customer service, quality assurance, team leadership, and operational excellence. Proven track record in designing and delivering training programs, achieving 95% customer satisfaction rate, and improving call resolution speed by 70%. Highly skilled in KPI monitoring, performance management, workforce scheduling, process optimization, and fostering high-performing teams. Committed to building positive work environments and delivering exceptional customer experiences.
المهارات والخبرة
Quality Assurance
Intermediate
Leadership
Intermediate
Problem Solving
Intermediate
Time Management
Intermediate
Customer Service
Intermediate
Customer Success
Intermediate
Customer Support
Intermediate
Performance Management
Intermediate
Team Management
Intermediate