وصف الوظيفة
A Team Leader in a luxury hotel oversees team performance and ensures guests receive exceptional hospitality experiences consistent with 5-star standards.
المتطلبات
Strong leadership and communication skills
Excellent customer service abilities
Problem-solving and conflict-resolution skills
Ability to work under pressure in a fast-paced environment
Professional appearance and attitude
Team management and training capability
Knowledge of hotel operations systems
Excellent customer service abilities
Problem-solving and conflict-resolution skills
Ability to work under pressure in a fast-paced environment
Professional appearance and attitude
Team management and training capability
Knowledge of hotel operations systems
المسؤوليات
Supervise and support daily operations of the department
Lead, train, and motivate team members
Ensure excellent guest service and guest satisfaction
Handle guest complaints professionally and efficiently
Monitor staff attendance, grooming, and discipline
Coordinate with other hotel departments
Maintain hotel quality, hygiene, and safety standards
Prepare reports and shift schedules
Ensure compliance with hotel policies and luxury service procedures
Lead, train, and motivate team members
Ensure excellent guest service and guest satisfaction
Handle guest complaints professionally and efficiently
Monitor staff attendance, grooming, and discipline
Coordinate with other hotel departments
Maintain hotel quality, hygiene, and safety standards
Prepare reports and shift schedules
Ensure compliance with hotel policies and luxury service procedures