We are hiring a Customer Success Manager for a fully-remote role anchored to our San Francisco HQ. You will own a portfolio of mid-market SaaS customers, partnering with them through onboarding, expansion, and renewal cycles.
The role spans onboarding new accounts, running quarterly business reviews, identifying expansion opportunities, and serving as the customer's advocate inside our product organisation. You will work alongside account executives, product managers, and support engineers.
We value CSMs who treat customer outcomes as the core metric rather than vanity engagement, who can navigate ambiguous customer escalations gracefully, and who maintain rigorous notes and account hygiene without being told.
متاح
عن بعد
Customer Success Manager - San Francisco, USA
Confidential Company
وصف الوظيفة
المتطلبات
- 3+ years of customer success or account management experience in SaaS
- Track record managing a portfolio of 30+ mid-market accounts
- Strong stakeholder management including engagement with C-level customers
- Comfortable working asynchronously across time zones
- Experience with at least one major CRM (Salesforce, HubSpot)
- Excellent written and spoken English
- Background reducing churn or driving expansion is a plus
المسؤوليات
- Own the customer relationship across a 30-40 mid-market portfolio
- Run structured onboarding programs for new accounts
- Lead quarterly business reviews including outcome reporting
- Identify expansion opportunities and partner with sales on closing
- Serve as the customer's advocate inside our product organisation
- Maintain rigorous account notes and CRM hygiene
المهارات المطلوبة
Customer Success
Account Management
SaaS
Onboarding
Churn Reduction
Stakeholder Management
CRM
المزايا
Health Insurance
401(k) Match
Home-Office Stipend
Annual Team Offsite
Flexible Hours